Terms and Conditions

Company Information

Business Name: Carla Andreia Claudino Christopher
Riverside Street No. 3 | Riverside River of Dogs
2705-733 St. John of the Lamps
Sintra | Portugal
NIF:208894179
Crisdecor

1 – Processing and Delivery Conditions

The processing and execution time for orders varies between 8 days and 4 weeks. For more detailed information, please contact us via WhatsApp 969567225 to confirm the estimated delivery time for your order.

Orders are sent by the MRW Carrier in MAINLAND PORTUGAL, including an additional shipping cost. This cost varies according to the weight and volume of the order, as well as the destination address, and will be communicated to the customer when placing the order.

The carrier delivers within 24/48 working hours (after leaving our studio)
Delivery made on weekdays from Monday to Friday between 9:00 am and 7:00 pm.
We send the tracking code to track your order on the day of shipping to your WhatsApp contact.

Carrier website link
MRW - Urgent shipments from Andorra, Spain, Gibraltar and Portugal


Remaining shipments within the deadline set by CTT

Shipments made by CTT to Madeira, the Azores, European Union countries and Switzerland are subject to an additional shipping cost. This will be determined according to the weight and volume of the order, as well as the destination address. The additional cost will be communicated to the customer when placing the order on the website. Please note that the final shipping cost may be subject to adjustments in accordance with the legal table of the Portuguese Post Office.
The delivery time will be according to the current CTT table.
See the links
express_delivery_times_shipping_europe.pdf
CTT Individuals, Companies and CTT Group

In the event of delays in relation to the agreed delivery times, due to causes beyond our control, the customer will not be entitled to any right to compensation.

You can pick up your order at our production workshop,
without shipping costs, in

Riverside Street No. 3
River of Dogs
2705-733 St. John of the Lamps
Sintra - Portugal
Opening hours: Monday to Friday from 9:30 am to 4:30 pm
(by prior appointment)

2 – Pricing policy

The prices shown in the online store crisdecor.pt include VAT.

3 – Payment methods

Payment will be made by bank transfer, payment by multibanco references, mbway, credit cards, paypal.

4 – Shipping

Each product in our online store has a shipping cost that varies depending on the quantity in the cart and the delivery area selected. Shipping costs will be calculated after you provide the address in the cart or at checkout, based on the criteria mentioned. For clarification, you can contact us via WhatsApp at 969567225.

– Mainland Portugal shipping is done by the carrier MRW – 24h to 48h;
– Portugal Islands shipping is done via CTT: 5 to 10 days;
– International shipping is done via CTT: 5 to 15 days;

You can pick up your order at our production workshop by prior appointment, without shipping costs, at the following address:

Riverside Street No. 3
River of Dogs
2705-733 St. John of the Lamps
Sintra - Portugal

Opening hours: Monday to Friday from 9:30 am to 4:30 pm

5 – Returns

crisdecor.pt reserves the right not to accept returns of purchased items as they are personalized products with customer data.
Returns, cancellations or refunds do not apply to personalized goods, as this is provided for by law. Information regarding the consumer's (private customer) right to terminate the contract is described in detail in Decree-Law No. 143/2001 and Decree-Law No. 82/2008.

Only products damaged during transport will be accepted as returns.

What to do at the time of delivery:

If you find that, upon delivery, the packaging of the product(s) is damaged or open, you may accept receipt of the order with the packaging in the conditions described above, but you must mention this fact to the corresponding carrier's service, in order to waive responsibility for any damage found after unpacking the same.

Within the next 24 hours you should contact us via our WhatsApp 969567225
to report the problem, taking a video and/or photos.

Personalized items are: all products that have their base altered, that is, items with labels with name, date or other information, printed, engraved products or with some specific decoration.

Deadline for refund of the amount paid – 8 days via bank transfer. Indicate IBAN or MBWAY

6 – Cancellation Policy

If the order does not contain personalized products, it is possible to cancel it by simply sending an email with the cancellation request (before it is sent).
The amount paid will be refunded within 8 days, via bank transfer. Indicate the IBAN.

In case of cancellation of orders, after sending personalized models (even if not approved) there is a cost of €20.
In the case of orders of a lower value there is no right to a refund.
Failure to pay for the order by ATM does not mean that your order has been cancelled.
The same cancellation must be informed through our email or WhatsApp 969567225
Indicate the order number and reason for cancellation.

7 – Alternative resolution of consumer disputes

In the event of a consumer dispute, the consumer may use the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr . For more information about the platform, see http://cec.consumidor.pt/topicos1/resolucao-de-conflitos-/resolucao-de-litigios-em-linha.aspx . To find out about the registered Alternative Consumer Dispute Resolution entities, consult the Consumer Portal at www.consumidor.pt

8 – Billing

As soon as we receive your payment, an invoice is issued. If you would like your invoice to include a tax identification number, you must indicate it at the time of purchase.